Your Uncle Goose is Kissing Our Phone System Good-Bye
Ugh, phones. It's mostly robocalls and weird solicitations. So we started thinking: why do we even have a phone system, anyway?
Next month, your Uncle Goose will put an end to our phone system. That’s right. No more toll-free 1-800 number.
Sure, we’ll still have our local phone line coming in. The number is 616.248.4453.
This number is already published at the bottom of our web pages. And we’ll continue to print this number on appropriate literature and packaging.
Even so, we won’t have anyone attend this phone. If you call in, you’ll receive an automated message.
Leave a voicemail if you want. We’ll check it every other week or so.
Over the past two years, we’ve learned that phone calls aren’t very urgent. Most people prefer to communicate with us via email.
If you need to get in touch with us right away, you can email us at firstname.lastname@example.org. That’s the quickest way to communicate with us.
Why are we doing this? Well, we actually should have done this years ago!
A ringing phone is distracting. And we get very few legit phone calls anymore.
Most people who place orders do it on our website. New retailers pop us email inquiries. Most customers and vendors write to us by email, too.
If we need to talk to a person, we even use email to set a phone or in-person appointment. This is an efficient system, as it minimizes interruptions.
So when we thought about it, we decided we didn’t need an inbound phone anymore. We got rid of our fax machine years ago, so why not phones?
Times change. So does technology.
We’re hoping this new system will be less distracting. That way, we can put our focus on making the toys our customers love.
It’s always a good idea to experiment and try new things. We feel this new system is going to work well.
What about you? Are you changing your inbound communication system so that you’re more focused, efficient, productive, and happy?