FAQ

Uh-oh. You lost a block. Or a roving pack of feral St. Bernard puppies decided to use a few as chew toys. We won’t judge or scold. We offer replacement blocks for those “just-in-case” situations.

Replacement blocks are $1.00 each and the shipping cost is approximately $3.00 within the United States through the United States Postal Service. Just visit this page, place your order and we‘ll get your blocks sent out to you right away.

Sorry, but no. Uncle Goose conducts copious amounts of cultural and design research for each of our 25 language block sets. We use a thoughtful, considered approach to ensure the integrity for all our language learning products.

Yes, you can return product within 30 days of your order date if it is in the original packaging and un-opened. Contact office@unclegoose.comto inquire about returning or exchanging a product.

Due to the custom nature of Classic Letters, UG Letters and the Legacy 64 Block set we are unable to accept returns of these items.

Oooh. Even if you aren’t missing a block, this can be a fun puzzle. It’s a searching, sorting, and stacking game you can play alone or with others.

Here’s how:
Click here for a list of our block sets and related imagery. Look at your blocks to see what you’re missing. When you’ve figured it out, place your order. We’ll get your new blocks out to you right away.

Sure do. If you’d like to order direct - just add what you’d like to your cart and input your shipping information. This will generate the most accurate cost for getting product to you. (Some exclusions apply). For all international orders, please note that the consumer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.

If you would like to carry the product outside of the US, click here for contact information; our Authorized Distributors in Canada, Australia, New Zealand and Japan will be happy to help you.

Monday - Friday 8:30 am - 5:00 pm EST.

Closed: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Thursday, and Thanksgiving Friday.

Also closed: December 24 - December 31. Yes, your Uncle Goose needs a full week to relax and rejuvenate after the holiday rush.

No. And Yes...

No - If you’re a company that wants Uncle Goose to manufacture a private label set for you. We used to do this, but not anymore. At the moment, we’re just too busy to tackle special orders.

Yes - However if you’re an individual who wants a custom name for a baby shower or other gift. You can custom order individual blocks that spell out a name or phrase here.

Yes. We offer two gift wrap options. Printed on high-quality paper right here in Grand Rapids, Michigan. Choose from a variety of premium printed cards. (Available at check-out).

Short answer: Yes! We test all products in a third-party, certified lab. We are ASTM963, EN71 and Japanese ST Standards Parts 1-3 compliant.

Long answer: See “Are Uncle Goose blocks safe for children?” We go into more detail on how we test our products for safety.

Times change, my friend. We still make custom letters. You can choose from two colors for Uppercase Letters and two colors for lowercase letters.

If these two color choices don’t suit your very specific tastes, try ordering our Alphablanks. These are blank blocks with no ink at all. You can go wild and paint them any color you choose.

Shipping costs vary. It depends upon the weight of your products and your delivery location. When you go to check out, you'll see various shipping options and associated prices, And when you order $75 or more, domestic shipping is free.

We aim to ship within 24 hours of receipt of your order, Monday - Friday. We do not ship on Saturdays and Sundays.

During our busy season (September - December) items may take longer to ship. If there is a delay, we’ll reach out to let you know.